Ludia Forums

My 30000 dna got glitched and depleted! I need my dna back!

Yes ludia…
It’s true i lost my 30000 dna by selling all extra dinos…in total i had 43044 dna…but exactly after 3hrs my dna got depleted
Ludia there’s no problem with my device…
Plz help me…or else give my dna back before i sadly leave this game… :sob:

1 Like

Try sending an email to support+forum@ludia.com.
Write your support code and describe your problem giving as much detail as possible!

It may take a few days for them to get back to you!

3 Likes

I’m sorry that happened, Abs_SAURUS. If you haven’t already, please send our support team an email at support+forums@ludia.com so our team can take a look at this for you. Please include your support key in the email as well, it’d help our team locate your account faster in their system.

Thanks!

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Ok
Will surely contact ludia
Thanks for help

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Ok
Thanks Tommy!

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did you got it back in your mailbox of jwtg

i think you should delete this comment because it is showing some personal information

Yes
I got it just now

Tape
Here i come!!!