Ludia Forums

My account returned back to level 1 please help

Please help retrieve my account. It is now back to level 1. Im already at level 20.

I’m sorry that happened, Isip_Malaya. Could you try conencting your game to either Facebook or Google Play and see if you’re able to retreive your previous game?

If you are still having issues after doing that, please contact our support team here at and our team would be happy to help you. If you have the support key from your previous game, please include it in the email.