Ludia Forums

My App Keeps Shutting Off

My app won’t even LOAD! Is this, in any way, related to the new update @Ned?

Hey there, @AlangasaurusIsAwesom, I’m sorry to hear that your app won’t load! Although I’m not sure what might be causing this, our team would be glad to take a closer look at things on their end and provide troubleshooting steps so reach out to them at, including your support key in the email to help speed up the process. They’ll do everything they can to help.

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Done. Thanks @John!

Hey @Ned, how long does it take for Ludia to reply to a, ticket (is that what it is)?

It usually gets replied to in the order they come in. However, please make sure not to update your current ticket until one of our team members has responded, or it could reset your position in the queue.

Thanks @Ned!

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I’m back in business!

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