Ludia Forums

My cash suddenly deducted


how come my cash suddenly deducted drom 900 something into 300 something? I dont buy any incubator or anything…


Hey David_Jmy, I’m not able to see the transactions of your in-game cash but reach out to our support team, and they’ll be happy to assist you further with this. Our team can be reached at, make sure to include your support key in the email as well.


i will stop my vip subscription if my cash dont come back


You’ll have to email our support team here at with your support key, so they can take a closer look at your account and assist you. Avoid sharing your support key on the forums. Your support key should only be shared with our staff.