Ludia Forums

My game keeps freezing when all my stuff starts to load in

#1

On my galaxy note 9 everything was going fine I was opening packs and yeah all good then my game crashed I rejoined the game and I kept crashing I thought it was just a little bug but then when I finally entered I had like 3 seconds before my game freezing then I waited for a hour and it crashed please help

#2

Hey Boris, could you try some of the troubleshooting steps from our FAQ here and see if it helps: https://ludia.helpshift.com/a/jurassic-world-the-game/?s=troubleshooting&f=why-did-my-game-close-unexpectedly&p=all

If your game is still crashing after trying those steps, reach out to our support team here at support+forums@ludia.com.

#3

Sadly none worked the crashing at the beginning or the freezing when i finally enter the game