Ludia Forums

My game keeps freezing when all my stuff starts to load in

On my galaxy note 9 everything was going fine I was opening packs and yeah all good then my game crashed I rejoined the game and I kept crashing I thought it was just a little bug but then when I finally entered I had like 3 seconds before my game freezing then I waited for a hour and it crashed please help

Hey Boris, could you try some of the troubleshooting steps from our FAQ here and see if it helps: https://ludia.helpshift.com/a/jurassic-world-the-game/?s=troubleshooting&f=why-did-my-game-close-unexpectedly&p=all

If your game is still crashing after trying those steps, reach out to our support team here at support+forums@ludia.com.

Sadly none worked the crashing at the beginning or the freezing when i finally enter the game

Did you ever find a fix to this? Unfortunately, mine is doing the same thing.

Hey mandikris, I’m sorry to hear that your game is crashing as well. If you haven’t already, could you contact our support team through the email address provided above so they could try and help you? Thanks!