Ludia Forums

My game to start from the beginning 😭😭😭

how do I get all my dino back! :sob::sob::sob::sob:

@Ned
10 characters

my JWA account disappeared how to reinstall it :sob::sob::sob:

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How did this happend

I’m not sure how, but I think it was when I was out of my game, a few minutes later I replayed but there were several buttons, (played while connecting to Facebook), … and I press the button played as a guest

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Did you know your support key from your account? If so send a ticket to ludia support.ludia.com and enter in your old support key and new support key

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no I don’t know the code :sob::sob::sob::sob:

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please @Indoraptor08 , do you have another idea !!!

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Uhhhhh… have you posted anything/have a picture of anything with your support key in it? If not I’m out of ideas. Sorry

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all i have is that i’m in the dirt

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Hey Blacksaber, if your original saved data was linked with Facebook, please try going into your in-game Settings menu and reconnect to Facebook.

If you need further assistance, don’t hesitate to contact our support team at support+forums@ludia.com.

Thanks!

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Thanks you,but it’s okay, my account came back

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Good ending

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