Ludia Forums

My game to start from the beginning 😭😭😭

Jurassic World Alive Help & Support
#1

how do I get all my dino back! :sob::sob::sob::sob:

#2

@Ned
10 characters

#3

my JWA account disappeared how to reinstall it :sob::sob::sob:

1 Like
#4

How did this happend

#5

I’m not sure how, but I think it was when I was out of my game, a few minutes later I replayed but there were several buttons, (played while connecting to Facebook), … and I press the button played as a guest

2 Likes
#6

Did you know your support key from your account? If so send a ticket to ludia support.ludia.com and enter in your old support key and new support key

1 Like
#7

no I don’t know the code :sob::sob::sob::sob:

1 Like
#8

please @Indoraptor08 , do you have another idea !!!

1 Like
#9

Uhhhhh… have you posted anything/have a picture of anything with your support key in it? If not I’m out of ideas. Sorry

1 Like
#10

all i have is that i’m in the dirt

Screenshot_20210324-212337
Screenshot_20210324-212337750×1333 657 KB
Screenshot_20210324-161703
Screenshot_20210324-161703750×1333 1020 KB

1 Like
#11

Hey Blacksaber, if your original saved data was linked with Facebook, please try going into your in-game Settings menu and reconnect to Facebook.

If you need further assistance, don’t hesitate to contact our support team at support+forums@ludia.com.

Thanks!

2 Likes
#12

Thanks you,but it’s okay, my account came back

6 Likes
#13

Good ending

1 Like