Ludia Forums

My game wont open and crashes my phone

#1

After i got the Stygimoloch from the Christmas prize my game will freeze when the world is loading. The game opens to the point it shows the news tab then freezes and i have to exit the app. What should i do? Btw dont suggest me to clean the cache or close the other apps bcz i tried all of that but no results

1 Like
#2

Hey there, @Ionut_Militaru, I’m really not sure what is causing your game to crash but our support team would be glad to take a closer look at things on their end and help you get back to playing. Reach out to them at support+forums@ludia.com, including your support key so that they can find you more quickly in their system. Please keep in mind, however, that we are currently operating on holiday hours and so it might take a bit longer for you to receive a response.

1 Like
#3

Thx…just sent an email to the support team… Hope they can fix this bcz i really want to play the game as soon as possible

1 Like