My Jurassic world the game keeps crashing everyone I log into my Facebook


#1

What should I do to solve this it just started randomly


#2

Hey Marco_Orellana, I’m sorry to hear that this is happening; if your account is connected to Facebook, try clearing the cache on your device. Also, try checking out our FAQ, there’s some useful information on crashes:
https://ludia.helpshift.com/a/jurassic-world-the-game/?s=troubleshooting&f=why-did-my-game-close-unexpectedly&p=all.

Feel free to contact our support team here at support+forums@ludia.com with your support key if you’re still having issues.


#3

I have tried all of these and they are working that’s is why I am contacting you guys


#4

My support key


#5

I’m sorry to hear that I wasn’t able to help. However, I don’t recommend sharing your support key on the forums; you should only share that information with our support team. Our team can be reached here at support+forums@ludia.com, include any other information you have in your email, and they’ll be happy to help you. Also, remember to remove the screenshot of your support key from your post.