My jwtg broke

Yesterday I was gonna play Jurassic world the game but it was all glitched and every time I touched the screen it froze for 4 to 10 seconds and I stopped playing the next day I try to start Jurassic world the game and it kicks me out! I don’t want to lose all my progress!!

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Hey mineluissss, could you please try restarting your device and see if that helps fix the issue?

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I’ve done it it didn’t work :tired_face::tired_face::tired_face:

But If I were to delete the app and download it again, would it keep the stats?

Hey mineluissss, if your game is Facebook linked, you should be able to retrieve your game data by reconnecting to the same Facebook account after you reinstall the game.

im not : ( my mom didnt let me

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Do I have Tom do something with the support key?

Hey mineluissss, if you reach out to our support team here at support+forums@ludia.com with your device information, our team would be happy to try and provide you with some further troubleshooting steps.

Thanks!