Ludia Forums

My Map isn't Loading

#1

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Bug Description: The map doesn’t load and keeps telling me to check my GPS systems. I haven’t changed anything that would affect the GPS, so I have no idea what is happening and why.

Area this was found in: the main map

How do you reproduce the bug:
Step 1- Load the Game
Step 2 - Wait for features to load. Map will say that my GPS settings need to be fixed.
(add more if needed)

How often does it happen: every time I load the game.

What type of device are you using: Samsung Galaxy J3 Emerge

Anything else?

#2

Hey Dinobai18, could you try the troubleshooting from our FAQ here and see if it helps: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=android-why-is-my-gps-disconnected&p=all

If you’re still having issues with your GPS after trying those steps, reach out to our support team here at support+forums@ludia.com with your support key.

#3

OMG

Thank you so much! My location settings were somehow toggled; but I got it fixed now :hugs:

1 Like
#4

I’m happy to hear everything is fixed now! Happy hunting.