My problem with Skylar

So I have this problem with Skylar and it’s already been like a month since its first happened. When i match with him i don’t get any messeges (everything is white like on the screenshot). My game doesn’t crash, I can still exit his conversation, check his profile, photos. Only messeges are missing. I already tried to unmatch him and match again several times, clearing cache, updating app, run only this app and nothing helped. So maybe here I can get some help with this issue