My sister’s account was reset, why?


My sister recently started this game, and today she opened her game and it was reset, and asking her what her nickname should be and etc. She does not hack or spoof, (she is little so I don’t know how she would do this), so I want to know why her account was reset. She was super close to getting her first Giraffatitan, from the Special Event today, and is really mad. Anybody know what to do?


She might have logged-out of Play or Game Center or whatever she has on her phone. Hope this helps.