My Tournament prize disappeared


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Bug Description: Tournament prize disappeared

Area is was found in: mailbox

How do you reproduce the bug:
I saw that i have a new mail in mailbox (topright of the screen). I think it would be the tournament prize because everyone got it during that time but when i press the mailbox, nothing there. My tournament was disappeared. My arena was over 4000, how come that i cant get my rewards, please help

How often does it happen: one time

What type of device are you using: ios

Anything else? (add screenshots or additional information here)

Tournament Prize Disappeard

Same problem here. I saw a new mail too, but still no incubator


Hey T_T, there was a bit of issue with the tournament rewards today, but our team has sorted it all out and addressed the issue here: [News] Jurassic World Alive | Tournament Rewards Ruckus


I saw my tournament prize in my mail, but I was busy at the time and unable to open it. But when I looked again, its gone. Can anyone help me with getting it back?