Ludia Forums

Need help getting My sons account back

#1

My son clicked on sync to google by accident the other day and it sync my account tohis device. How can i get his account back?

#2

Go to settings and log out from google. Might help.

#3

I did but logging in on a different google account or guest starts over as a new user.

#4

Hey Mark_Pearce, do you know if your son’s account was linked to his Facebook? If so, try disconnecting from your Google Account and then connect to Facebook and see if he’s able to access his game. If your son was playing on a Guest account, our support team would have to assist him further with this. Could you ask your son to contact our support team here at support+forums@ludia.com? If he has his support key, it’ll be helpful to include that in the email as well. Thanks!