Ludia Forums

Need help retrieving save data


#1

Need help. Is it possible to retrieve lost save data?
I was on my Google account and I have a second account from an accidental Facebook log in and some how I changed my Google save to the Facebook save making it so I have the same new start account on both fb and Google.
Is there anyway to fix/reverse this so I have my old data and dinos?


#2

Hey warusi1, you should be able to get back on your Google Play account by going into the in-game Player Profile > Settings menu and tapping the “Connect” button for Google Play. If you’re still having issues with your account, contact our support team at support+forums@ludia.com with the support key from your Google Play account and gamertag.