Ludia Forums

Negative DNA fusion! -140

#1

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Bug Description: When fusing DNA to create Spinonyx, I received a result of -140 ! It took away 140 of my hard to come by DNA.

Area is was found in:

How do you reproduce the bug:
Step 1- I went to My Collection
Step 2 - I selected Spinonyx
Step 3 - I selected create for $200
(add more if needed)

How often does it happen: once

What type of device are you using: Samsung Note 8

Anything else? (add screenshots or additional information here)

#2

Write down the time as closely as possible when you did the fusion. Then write a ticket in and they should reinburst you

#3

Hey Jared_Dennis, could you force close and reboot your game and see if you received the correct DNA from your fuse? If you’re still having issues after restarting your device, reach out to our support team here at support+forums@ludia.com with your support key, along with the date and time of when you made that fuse so our team can take a closer look. Thanks!

#4

Thats just part of the new update. People complained about getting 10 fuses so this is the solution to that.

5 Likes
#5

Hi Ned,

I did as you suggested. No luck on force closing and restarting my phone. I sent an email to the address you gave me. Thanks.

#6

Weird…
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