So I leveled up and the game offered me a special x4 deal for $10. I decided to purchase the offer and everything seemed to be alright until after I bought it and I never received it. I waited about a hour and still nothing happened so I went to the in app help and support hit contact and sent a message saying what had happened, and within 5 min I had a response saying to be patient they were have a lot of backup from other purchases so I waited. I waited A whole 24 hours before I tried contacting them again but this time I got no reply so I decided to wait a few more days still nothing so I tried to contact them again and still no reply, and now after a week and a half of trying to get ahold of them I still have yet to receive a reply from them. I’ve sent them pictures of my receipt showing that I purchased the item and they still have yet to reply and say that they are trying to fix the issue.
All I want is either what I paid for a refund simple as that.