Ludia Forums

Never received runes

I joined the newsletter and never received the 300runes for doing so. It said I already collected the prize but my runes never went up by 300. Is there a way to fix this so that I receive those as I really needed them.

2 Likes

Hey there, Leilamama. Could you email our support team here at support+forums@ludia.com so our team can take a closer look? Please include your support key in the email as well.

Thank you! :smiley:

1 Like

Where do I find the support key

1 Like

Your support key is the 8 letter code displayed on the bottom of the loading screen when you launch your game. You can also find it at the bottom of the in-game Settings menu.

1 Like