Hey Helen_Sansome, our FAQ here has some troubleshooting steps that might help:
Me too have this issue and also a friend of mine. I tried with that instruction but it won’t work
Thanks for letting us know, Orpheos85. I’ll notify our team!
Seem it works again now, i can connect again and also my friend can
Just happened to me ,try clean cache and all data worked for me
I’m happy to hear that it’s working now!
Had same problem. Uninstall and reinstall for me worked
I went into a battle, selected my dino, timer counted down to 0 but it was ME who wasn’t connected anymore, restart app to find myself getting swept 0-3 so I just closed the app because why would I even bother at that point, right?
I wait about a half hour and can’t log in now! I just keep alternating between these two pages and I’m getting REALLY peeved. If this cannot be fixed, guess I get to have a nice little chat with Apple and get about a year and a half of money back! They are SURPRISINGLY helpful, even waiving standard cut-off dates for refunds in extreme cases.
I either get my account back or I get money back along with being able to clear my conscience of having spent it in the first place.
Your move, Ludia.
Updated: after the 7th app restart it finally work. You just have to keep on restarting the app, give your phone a few restarts as well.
Restarted the app and my phone multiple times I changed nothing with my facebook privacy setting. It just stopped working…
Happened suddenly also to me and a friend of mine. I think facebook have changed something with his facebook login. I hope ludia resolve ot quickly
After like the 7th restart it finally worked…you just have to keep trying…great ludia another bug.