Ludia Forums

New phone, new OS - how does VIP work?

Just got a new phone, and jumped from iPhone to Samsung Galaxy in the process. I know I can use the Facebook connection to transfer my game over, but how do I handle my VIP subscription, exactly? Do I need to cancel it on my old device, and then resubscribe on the new one?

Hey there, BlakeTheDrake. As the subscription is tied to your store account, you’ll need to log in with the same store account.

If you had switched to another device with a different OS, please reach out to our support team at with your support key. Our support team would be happy to take a closer look to try and assist you.