New Update help

Since I have updated the game to the New Update I have yet to play.
Everytime I get in the game to play it freezes for a long time and I can’t get in to play. I don’t want to uninstall and reinstall because I will lose my progress. Please fix the issue.

Hey @Sharon_Joiner, would you kindly send this info, along with your support key, to so we can look into this for you?