Ludia Forums

New update removed me from VIP?

Booted up the game and it’s recommending I try VIP, which I should already be.

Edit: upon clicking on join VIP I receive an error, a cancelled payment screen, then VIP option disappears and I’m VIP again. Restarting the game sometimes works as well.

It’s a very odd bug.


Same for me. I’m supposed to have VIP until October 2nd. But no VIP here for me. Please fix this!

this needs a support ticket!

1 Like

Same here. Not cool.

Hey everyone, it definitely sounds like you shouldn’t be seeing this screen when you’re already VIP members… Can you reach out to so that our team can take a closer look and figure out why this is occurring? Remember to include your support key in the email so they can find you more quickly in their system!

1 Like

Done, I hope it gets resolved soon!

Same here.

Since it is happening to EVERYONE just fix it.


Same thing has happened to me. My VIP status is gone even though It should be active.

My VIP status comes and goes.

Ours doing the same on 3 accounts. Start app, no VIP, start again VIP back.

Same happened to me, click on the purchase VIP tab in settings it re allocates it to your account.

I went as though to repurchase and it found account , said already paid for this month your next payment will be …
When I was due to pay again

Same with mine

Not sure I want to try that as I pay via the Play store and now using an iphone so when I click through I get the fingerprint option to pay via apple.

I get that message a few times a day.
I’m premium
What does it mean?

I get that same message every time I log in.

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description: VIP goes away or says it’s a trial VIP

Area is was found in: General game use

How do you reproduce the bug:
Step 1- Open game, VIP off (blue ring around level)
Step 2 - close/reopen game and VIP on but says its a trial
(add more if needed)

How often does it happen: every 2 or 3 times game is opened.

What type of device are you using: Galaxy S8+ or S9

Anything else? (add screenshots or additional information here)

So the latest update made it stable, now there is a continual “Special Offer” and an unclaimable free VIP crate.

Mine did the same