Ludia Forums

[News] Disney Wonderful Worlds | Frozen Land Unlock Issue - (Update 12/16/21)


** Update (12/16/21) **

Great news, Parkitects!

A new patch is now available.
This update mainly addresses the Frozen Land unlock issue.
Please make sure to update your game to the latest version (1.10.14) from your respective app store.
We’ll also send a compensation gift to all players via in-game mail shortly, so make sure to keep an eye on your inbox!

Lastly, we’re also aware that some players cannot access the new levels (461 - 500.)
For now, we ask those affected by this issue to contact our Support team at support+disney@ludia.com.
Please make sure to mention your Support Key as well! It can be found in the game title screen or the in-game settings menu (gear icon located near the resource indicator.)

As always, we invite you to contact our Support team or leave a post on our Help & Support forum for assistance.

We sincerely apologize for any inconvenience caused, and we can’t wait for you to discover Frozen Land and its wonders in Disney Wonderful Worlds!


** Original Post **

Hello Parkitects,

We’ve received reports from players experiencing issues when unlocking Frozen Land in this new update.

Please note that our Park Engineers are investigating the situation. In the meantime, we invite those affected by it to contact our Support team at support+disney@ludia.com along with your Support Key.

You should find your Support Key either in the game title screen or by tapping the settings menu (gear icon) located in the upper-right section of your Park interface.

We sincerely apologize for this inconvenience, as we know you’ve all been looking forward to this update. Thank you for your understanding!

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