Hello DPG Members,
We’re aware that many players have reported issues concerning their Pass progress not being saved.
Please note that our team is currently investigating the matter, and we’ll provide more updates as soon as we have more information.
Our sincere apologies for this inconvenience, and thank you for your understanding.
5:39 PM ET Update
Hello again DPG Members,
Please note that we will perform quick server maintenance to address the Pass progress issue in a few minutes. During this time, the game will not be accessible. Please stay tuned to this space for further updates. Thank you!
Yesterday’s short maintenance successfully prevented Pass Progression from continuing to reset. NOTE: Some players may experience a similar reset on their first login after the maintenance but it should no longer reoccur after that point.
The team is now working on the following:
- We are developing a tool to identify the players that purchased either the Premium or Grand Premium Pass, and upon the deployment of the tool, this will re-unlock the Premium or Grand Premium Pass for players that purchased it but experienced a reset. This will be achieved simply by logging in. Please note this will not recover the Pass progression prior to the reset but will ensure the Premium/Grand Premium version is unlocked for impacted players. The team is aiming to have this tool deployed early next week.
We will be sending out compensation mails to impacted players in the form of Hard Cash. It can be used to fast-track progression unlocks for players that experienced a Pass reset. These mails will be sent to players who experienced the reset for either the Free or Premium/Grand Premium Passes. These mails will expire after 7 days.
The tool was successfully deployed and ran on Friday, June 3rd. Players that purchased the Premium/Grand Premium Passes but experienced a reset should now again have access to these respective passes. A reminder the tool only re-unlocked the passes but did not redistribute the progression of the passes. The compensation mails containing Cash were meant to both compensate and provide enough resources to allow players to fast-track to the progression point they were at prior to the reset.
Should players continue to experience any additional issues with Pass purchases or progression, please contact our support team over at email@example.com with your Support Key included.
We thank all players for their patience and understanding in this matter. Happy playing!