Our community has brought to our attention that players are using software to alter their account location and exploit the geolocation feature. This is called “spoofing” and is against our Terms of Service.
Players who are spoofing or cheating, in general, have been identified and as of the posting of this message - 07/30/18 EDT (Eastern Daylight Time) - will have 14 days to contact Ludia’s support team using the link below. In this 14-day window, we will offer to reset their accounts and compensate all of the purchases made with Jurassic World Alive “Cash”. Failure to contact us within this 14 day period will lead to more severe repercussions, including bans.
These measures will pave the way for Tournaments, which will see the current Leaderboard transition into a seasonal one. As part of this shift, all players who have over 3,500 Trophies will need to be reset to 3,500 Trophies total prior to the start of the tournament. We recognize the effort it took to get over 3,500 Trophies and will be reaching out to these players individually with a one-time reward for their achievements. The Trophy count will then continue to be reset with every new Tournament Season and players in the top rankings will be rewarded with exclusive prizes. More details will follow shortly.
Thanks to our community for helping us develop a fun and fair playing environment,
To contact us: firstname.lastname@example.org