We’d like to let you know that we are actively investigating the following issues that occurred as a result of Daylight Savings:
Daily Login Calendar:
If the Daily Login Calendar is appearing but you are unable to collect the reward, this should be resolved by the following day’s reset. If after tomorrow’s reset the issue remains, please contact our support team.
Daily Mission Rewards:
If your Daily Missions were reset mid-way we do apologize for the inconvenience. The following day’s reset should be correct. If you require additional assistance, please reach out to our support team.
Alliance Mission Rewards:
We are currently actively looking to identify the players that were impacted by the Alliance Mission reward reset.
Contacting support to self-identify is currently not required.
We ask that players please remain patient and rest assured this thread will be updated with the progress of the investigation.
Thank you for your patience!
UPDATE: November 9th, 2021
Hello again,
Our awesome team has identified the players that were impacted for the Alliance Mission issues!
In-game mails containing compensation have been sent as of November 9th, 2021 at 10:00 AM ET.These mails will expire within 7 days.
If by November 16th, 2021 you have not received your mails, please contact our support team with your Support Key included.
St. Patrick no problem
Christmas no problem
New year no problem
Chinese New Year no problem
Valentine’s Day no problem
World let’s shake hands day no problem
@admins I guess all of you are familiar with the Alliance mission, daily mission and strike towers rewards not getting issue. So please fix them as early as possible and where is our November update ?
Hello. Why can’t we get the weekly rewards from our Alliance called - HuevosDino -?
We worked hard to raise the rewards and in the end they weren’t delivered.
I hope it is your mistake and that soon they will give us the rewards for which we play many hours.
I would like you to answer me, because if there were changes in the weekly rewards, many of us will stop participating in this game.
Thanks.
daylight savings bugged the rewards, they said they will compensate us but whether we have to reach out to support to get our rewards right now remains unknown
Oh wow… I see why you denied my customer service rights… You are clearly dealing with bigger, yet more simple problems. Disappointed like everyone else… Really was hoping you’d be better than this…
