Our team is currently looking into the issue related to lost connections and empty maps. We will update this thread with any news on a fix, so please stay tuned.
For more information on the issue itself, please visit the mega-thread below, and if you have more information to add, please do so in the same below thread:
We recently experienced a server issue affecting connections and loading items on the map. The issue is now fixed! Please close and re-open your Jurassic World™ Alive app to continue playing.
As a thank you for your cooperation we have sent 1 Rare Incubator to your in-game mailbox. Please be sure to collect it, as it will expire in 2 days.
Our apologies again, and thank you for your patience.