Hello DPG Members!
There were two issues that occurred this week and we’d like to update you on the status.
Login Issues and Connectivity Errors
There was a server issue occurring early this morning June 7th, 2021 around 2:00 AM ET to 8:30 AM ET that affected logins and created connection errors.
This issue should now be resolved. Compensation will be sent via in-game mail on June 8th, 2021 1:00 PM ET and will last 7 days before it expires.
May 2021 Championship Incubator Sanctuary Item Rewards
Our team is actively aware of the Sanctuary item rewards collected from the May 2021 Championship incubators not being fully distributed. We are currently investigating the issue!
This thread will be updated with more information from the investigations for both issues as they progress.
- All players that collected their May Championship Incubators have been identified. In-game mails containing Sanctuary Items have been sent out as of June 16th, 2021 12:30 PM ET. Due to amount of players, it will be a slow roll-out so not all mails will be immediately received upon reboot.
- If after 48 Hours you still have not received your in-game mail, please contact our support team at firstname.lastname@example.org with your Support Key included.
Thank you for your understanding, and we will make sure to keep you posted!