Hello DPG members,
We have been made aware that there are some players that can not load the game after the 2.9 update. The team is working very hard and looking into the issue.
At the moment, there is a uncertain suspicion that it may be linked to the login process. Logging out of Facebook and/or GameCenter/Google Play Games may help.
We will keep you all posted on the progress of this issue.
Thank you for your amazing patience!
UPDATE (August 6, 2021)
The team has been working really hard around the clock to find a resolution that will fix the issue for everyone.
Here are some steps that have worked for some players, and could work for you.
Please note, this may not work for everyone. However, it’s worth the try.
Solution 1 (Android Users Only):
The user can go to Sign in - Google Accounts (with the same google account they use for the google play games login on their device), and delete the access for Jurassic World Alive.
Once they do that, they should see a google prompt in game when trying to login with google re-asking for permission and should no longer be blocked.
(If the user has already loaded the game with another account, they might have to go in the game settings, login with google there and go through the account switch process).
Solution 2:
Try to login to their account using a different device. Please relay this information to any of your friends or alliance mates who are currently experiencing this bug and let us know if either solution has worked or not.
Thank you as always for your understanding as we continue to solve this issue.
UPDATE (August 9, 2021)
The team is still looking into this issue. Hold tight, almost there.
UPDATE (August 10, 2021)
Some light at the end of this tunnel! A fix is in it’s final internal validation stages. While the build is not 100% validated yet (to make sure everything else remains in tact), the team is still working hard to make it available as soon as humanly possible for you!
