[News] Jurassic World Alive | September 20th Server Issues

Hello DPG members,

Our team became aware of connectivity issues with Sanctuaries and Raid Battles late evening (ET) on September 20th.
We pushed a fix as quickly as we could to address Raid Battles and new Sanctuaries. They now should be functioning correctly.
We are currently investigating possible solutions for older Sanctuaries that have progression and will update this thread with more information as the investigation continues.

We apologize for the inconvenience and appreciate your patience!

2022-09-21 UPDATE

  • Our team has pushed an additional fix to address the remaining Sanctuary issues.
  • Placing new creatures within Sanctuaries should still be functional.
  • However, some Sanctuaries might show free slots that aren’t usable and trigger the “Max creatures placed” message (ranging from 1 to all slots.)
  • These issues will be fully resolved upon the Creature’s return to your Collection (upwards of 72 hours)
  • The team will be sending compensation mails as of September 22nd 11:00 AM ET. These mails will expire after 14 days.

We’ll update this thread with more information if new events occur.

Thank you for your understanding.