Really? I didn’t see that. Also, it makes no sense and is obviously a convenient lie to avoid having to fix it.
As you said, putting a 25K limit on something you’re unlikely to even collect 2K from would be ridiculous.
They sent out a message at the start of the event SPECIFYING that the chests would respawn every hour.
I’ve spoken to people in my Alliance who DID have it work that way - that is, chests respawning every hour, enabling them to actually reach the 25K limit with a bit of hard work.
So no, unless this event was SUPPOSED to be a casino-game where a few lucky winners got to collect 25K while the rest of us scrubs got a few hundred, it was NOT ‘working as intended’.