Hi everyone, Support has informed us, due to the increased amount of tickets being sent in, they are currently a little behind in answering every one. Please give them time to respond, the team is working overtime to try and respond to everyone quickly.
Here are a few tips to get your issue resolved faster:
- Include your support key (particularly important and will speed up the process)
- Give as much info as you can
- Time and date help them narrow down the problem as well
- Don’t create multiple tickets! This resets your place in the queue
- FOR DNA please say how much you spent (will further speed up the process)
Also, note due to the increased volume of tickets, support has enabled their automatic responses for e-mails on. If you e-mailed before today, 9 am, you may not receive a response but they do have your ticket.