Hello DPG Members!
Our team has been made aware of some issues following Update 2.10. These issues are actively being investigated and worked on:
- Daily Mission Reward progress being reset upon login after updating. This was not experienced during testing.
Due to the severity of the issue, the game has returned back into Maintenance. We will update this post with more information as it progresses.
The issue is resolved and players logging in after the fix should no longer have their Daily Mission progress reset. If logged in prior to the fix, the reset would unfortunately remain.
We are currently working on investigating ways to identify the players that were initially impacted by this issue.
This post will be updated once we have additional information to provide.
Thank you all!
We’d like to first address and clarify that the secondary short maintenance that took place yesterday afternoon (ET) was to prevent players that had not yet updated their Jurassic World Alive game from getting their Daily Mission progress reset.
If you had updated and logged in prior to the short secondary maintenance, the reset would still be present.
We have identified the players that had logged in prior to the secondary maintenance! We thank you, however, contacting support is not required.
A heads up to all players that we have a fix and when it is ready to deploy, another short Maintenance period will be enabled (we will of course notify all players beforehand).
Our current goal is to develop a tool where when activated, the impacted players will log in and have their Daily Mission progress reverted to the progress point they were at prior to updating to 2.10.25.
The team has already begun working on it and are aiming to have this tool ready at the earliest Monday, September 13th.
Please note for the impacted players, any Daily Mission progress accumulated between the release of 2.10.25 to when we release this new tool fix will have their progress overwritten to the time of where they progressed before updating to 2.10.25. In most cases players will then be at a higher progression point, not lower.
Impacted players are still free to progress with their Daily Missions as normal in the meantime!
Once the tool fix is out and confirmed working, the impacted players will also receive additional compensation via in-game mail.
This post will continue to be updated as new information develops. We thank you all for your continuous support. You are greatly appreciated.
Hope all you DPG members had a good weekend! Here’s new info regarding this issue:
The team has completed the tool fix! It will be deployed as of today September 13th at 10:00 AM ET. Keeping up with good news, we will be able to deploy it without the need for a Maintenance break.
The tool fix is within a slow server rollout. This means not all impacted players will receive the fix uniformly. Some players will receive the fix earlier or later depending on which server you are located on. No stress though, the fix will reach you.
All you will need to do is reboot the game on your device to receive the fix once the server you’re on has been updated. If you’ve rebooted your game several times, but have not seen the fix yet, don’t fret! It just means your server is still updating.
All impacted players will be receiving an in-game compensation mail at the same time as the tool deployment even if the fix isn’t present for you yet. These in-game mails will expire September 20th, 2021 10:00 AM ET.
If by September 14th, 2021 10:00 AM ET your Daily Mission rewards have not reverted to their progress point from before update 2.10.25, please reach out to our support team either in-game or at firstname.lastname@example.org with your Support Key included.
We would like to thank you, our Jurassic community, again for your patience.
Hope your Monday is going well DPG members!
The iPhone 13 Notch support has now been added.