At the beginning of June, we were made aware that some of our players were experiencing issues connecting to their games. While investigating this problem we came to the difficult conclusion that Android devices with OS 5.0 and below would no longer be supported for DreamWorks Dragons: Rise of Berk. We encourage all our players to update their operating system or log into their game on a supported device to continue enjoying it at its optimal potential. We apologize for this sudden development and for the abrupt communication. We also want to thank our players for their patience, and for reaching out to us.
Those who wish to have assistance with transferring their Guest accounts to a new device to please contact our support team at email@example.com with their Support Key. In order for our support team to get back to everyone in a timely manner, please avoid sending multiple emails as it will prolong the time it takes to receive a response. Our support team will do everything they can to assist players affected by the change in the game’s minimum requirements.
The DreamWorks Dragons: Rise of Berk Team