Ludia Forums

[News] Rise Of Berk | Purchase Error on Android (October 30, 2020)


(10/30 17:33 E.T.)
The issue has been resolved, please contact us if you are still in need of assistance!


Greetings Vikings,

It has come to our attention that an influx of purchase errors has been affecting players on Android devices therefore purchases aren’t going through properly. If you have encountered this error, please contact our support staff at dragons@ludia.com with your game Support Key and they will be able to assist you.

We have notified our partners and are currently investigating to get this resolved quickly. We’ll update this page with more information as we receive it. Apologies for the inconvenience!

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This error is still occurring, but it only seems to happen with orders over a certain amount. If I purchase anything 9.99$ or less, the purchase goes through in my android phone - google account just fine. If I pay anything that is 29.99$ or higher, I don’t get my items and it is highly irritating.

I have also already contacted support via app messaging, so I am currently being assisted.

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