We have heard your concerns about the Joppa hero pack distributed to some players as part of the Quest Pass, the concerns about the content of that hero pack, and your calls for transparency. We apologize for the delay in our response and the frustration this has caused.
Our intention was to make Joppa available to players at Renown level 13 or higher by earning quest points, similar to how heroes were collected from the old Quest system, and not to create the impression that the Joppa hero pack was an exclusive prize.
Compounding this bad impression was the fact that the Joppa hero pack gave out an excessive amount of rewards completely out of balance with our economy.
To rectify these issues, we will be sending those players who had already purchased an Early Access bundle or earned Joppa from the recruitment event compensation: a Common, a Rare, and an Epic Joppa pack through in-game mail. Each pack will be in a separate message.
If we use the Quest Pass to distribute heroes in the future, we will make sure that an alternative pack is available for players who already have that hero in their roster, and that all packs are balanced correctly.
The Warriors of Waterdeep Team