Ludia Forums

No connection

My game rarely loads anymore with full reception or without. Data and Wi-Fi on and when it does I have to wait for almost an hour to play because it was still pulling up info. I can only hope that I am still in my alliance.

Hey Rustin_Cunningham, could you try some of the troubleshooting steps from our FAQ here and see if it helps you get past the error: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=why-did-my-app-close-unexpectedly&p=all.

If the issue persists after trying those steps, reach out to our support team here at support+forums@ludia.com, and our team can take a look.