Ludia Forums

No Customer Service or Help


my son purchased a special card pack with the Green Death Dragon on 3/1. Download never happened. Now the dragon is gone and he is terribly upset. Apple says to reach out to you. Please help. I have emailed all required information and I get no response.


Hey cmresh, I’m sorry if you had not received a response from our support team yet. If you had already contacted our team here at, it’d take some time for our team to investigate, but they’ll try to get back to you ASAP once they get a chance to review your ticket.


I sent a support request from the games home page for support. The email I received an automatic response from is:

Should I submit also to the address you gave above?

Please advise. Thanks


That email is correct as well @cmresh. Once our team gets a chance to see your ticket, they should get back to you soon.