Ludia Forums

No facebook button after update on 1.41.16

Hi,

my son update on his iPad the app on Version 1.41.16.
The game starts completely new and everything before is deleted.
In the setup are no button to connect to facebook to restore results from before.
Need help please…!

Regards
KM

2 Likes

Did you try the settings button in-game? It’s just above the trophy button, I think. I haven’t had this problem, I’m on an iPhone SE and updated two days ago.

I have the same issue on my Ipad…whats going on???

I have 4 devices and 4 accounts (3 of my kids) on my device iPhoneX when make the update the game starts complete new, but offer my after a few minutes to connect to facebook. After connecting with facebook everything is ok. The device of my 2 kids (iphone SE and iPad 6) will not work, no button in setting, and also no offer to connect to facebook.

Hello @DarkWarrior,

Please play through the tutorial and it will allow you to log back onto your Facebook account to retrieve your initial game progress. If you’re still having trouble, you can reach out to our support staff at support+forums@ludia.com. Please make sure to include your support key in the email. Thanks!