Ludia Forums

No puedo loguearme con mí cuenta/ I can not log in with my account

No tengo muchos datos, mí cuenta está en nivel 9 para ascender al 10, y de pronto pide que me cree nuevo usuario.

Translated From Spanish

"I can not log in with my account

I do not have much data, my account is at level 9 to ascend to 10, and suddenly asks me to create a new user."

Unfortunately, our forums are currently only in English, we have gone ahead and translated your post using Google Translate. Please remember to include an English translation going forward.

Hey Gustavo_Setien, try going into your in-game Settings menu and connect to either Google Play or Facebook. If your previous game was linked to either of those accounts, it should bring your game back once you reconnect.

If you’re still having issues after doing that, do not hesitate to contact our support team here at support+forums@ludia.com, and our team would be happy to assist you further with this. If you have the support key from your previous game, please make sure to include it in your email. Thanks!