No sound since updating to OS 12 (Samsung S10)

Bug Description:
No game audio plays from phone speakers since I updated to OS 12. Audio will play over a Boothtooth speaker, if one is connected.
Sound from ads/videos works fine.
Sound in other apps works fine.
System volumes are not muted, and set to appropriate, audible levels.
Device is not in Do Not Disturb mode, though DnD does not block app audio (for any app) anyway.

Area is was found in:

How do you reproduce the bug:
(all audio/sound is in reference to the device’s own speakers)
This bug is present as soon as sound should be playing.
1 - Open the game as normal (wait for loading)
2 - as overworld finishes loading in, there should be background music played, but there is not
2a - if you tap on a loot drop to open it, there should be SFX, but again, no audio
etc for every single element that should have BG music or SFX. This includes PvP and PvE battles, sanctuary actions, opening incubators, etc. I have had this bug since I updated my device from OS 11 to OS 12 several weeks ago, and haven’t found a single thing in the game that plays any audio, other than the ads.

How often does it happen:
100% of the time

What type of device are you using:
Samsung S10
Android OS 12 (Feb 1, 2022 update)
SW build version ending in 6HVA1

Anything else? (add screenshots or additional information here)
Google Play services, Game, Play Store are all on latest version as of 3/10
(I have my apps set to auto update, so I’m unsure of the version when this first occurred).

Hi RaptorScreech. Could you contact our support team at so they can take a closer look? Please also include your device information.

Thank you!

1 Like