Ludia Forums

No VIP Incubator with Subscription

I just purchased a VIP subscription and I received no VIP incubator. I did the free trial and canceled before the subscription ended. It showed a VIP incubator and then just disappeared I never got to open it. And prior to purchasing the VIP today it said i would get the incubator

Now it says collected even though i got nothing

Hey SneakyOrc18, could you reach out to our support team at support+forums@ludia.com with your support key? Our team would be happy to take a closer look at your account and assist you.