Hi, My son hgas JW Alive (v1.5.23) on his Android phone (Moto G6, running 8.1.0). Since yesterday, when he tries to login he gets a message saying “A new version of Jurassic World Live is available and required to play 10058” and cannot access the game. If we click through to Google Play to update there is no option to download the update. Instead, tt says “Parental controls restrict downloading of this item”.
My son has Google Family Link installed but this usually just requires a parent to give password approval to download an app: this was the case when he first installed JW Alive. However, this option is no longer available. Furthermore, JW Alive is no longer showing on either Google Play Android as one of his installed apps (despite still being on his phone) or even on Google Play itself when searched. I have turned of auto-update as suggested by some user forums, shut down everything and restarted but with no success. Thanks in advance.