Ludia Forums

Not getting reward from watching Ad

When trying to get some extra DNA and watching an ad, I’ve noticed that sometimes the DNA value isn’t increasing. I haven’t figured out anything specific that makes it repro but it happens quite frequently.

This seems to be happening since the new update.

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Hi gabochido, I’m sorry to hear about this. This was an issue before and our team would be glad to take a closer look and assist you. Please reach out to them at and if you can include your support key in your email, it can help them locate your account faster in our system. Thank you!