Ludia Forums

Not getting reward from watching Ad

When trying to get some extra DNA and watching an ad, I’ve noticed that sometimes the DNA value isn’t increasing. I haven’t figured out anything specific that makes it repro but it happens quite frequently.

This seems to be happening since the new update.

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Hi gabochido, I’m sorry to hear about this. This was an issue before and our team would be glad to take a closer look and assist you. Please reach out to them at support+forums@ludia.com and if you can include your support key in your email, it can help them locate your account faster in our system. Thank you!