So customer support issues are suddenly linked to your gameplay experience?
Personally I find the rewards more than adequate. You get thousands of coins, DNA and cash for barely any effort every day. This is just YOUR experience.
You get a cycle of 8hr-3hr-15min-3hr-3hr and an occasional 12 or 24 hour incubator as battle rewards. Why you expect more than 30 (which is a perfectly fine average) and more than the incubator in your current cycle is beyond me. You’re someone who even complains after a win.
Yes, sure, there are some issues with matchmaking, in some arenas. But it’s not all bad. And it’s not easy to fix and make everyone happy. There are simply not enough players to give you an opponent with the exact same dinos, levels and boosts within 30 seconds. And if you keep getting a matchup with someone who’s beatable, you can rise up infinitely. You have to face harder opponents, otherwise the whole ladder won’t work.
Droppers? I don’t see how this is a problem. It’s in the name, someone who drops. He goes down. They should be really easy to beat more than 50% of the time. Not a big issue, you’re just making it one because you occasionally see ridiculous opponents. It’s all about the big picture, your trophy score is where you should be. Battle more, you end up even more accurately where you should be. It’s not like you drop 2 arenas because you face some droppers. You win just as much.
If you want change, then go address the issues in a detailed and thought through manner where you come with arguments and solutions. Complaining in a topic where someone is dissatisfied with customer service gets you nowhere.
Having said all that, I do agree that there are too many reports of unfair customer service. And the forum is sometimes not much better with unwarranted bans and censorship. This won’t change after 3 years of complaining about it, so the change has to come from within, as mentioned. Someone inside Ludia has to step up to the (tyrant?) boss/manager and demand improvement. Because they don’t even listen to GamePress anymore. Uprising, pitchforks, strikes, revolution!