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Not received battle incubator after battle

#1

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Bug Description: completed battles with a reward slot open, yet didn’t receive a battle incubator for winning, found in 2 consecutive battles

Area is was found in:

How do you reproduce the bug:
Step 1- Have a 15 minutes small incubator going, complete battles while it is opening
Step 2 - open it with full other slots, then win a battle directly after
Step 3 - earn your incubator, but don’t receive it

How often does it happen: This is the first time

What type of device are you using: Nokia 5.0

Anything else? (add screenshots or additional information here)

#2

Hey Tjb543, could you try completely closing and then relaunching your game and see if the Incubator you had won shows up in the Incubator slots? If you’re still having issues after restarting, our team would be happy to take a closer look if you reached out to them here at support+forums@ludia.com with your support key along with the date and time of your battle.

#3

Usually restarting the app makes the incubator pop back in your slots

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