Ludia Forums

Not receiving DNA from dinos

Hi ya! When darting dinos I’m not always receiving the DNA and it’s happening a lot! I’ve included a pic to show you how bad it is happening. I mean, I know I’m no Hawkeye and make every shot I make but I’m NOT as bad as this! It is really bad for events for rares like this especially seeing as I can’t just wait to see it again in a few days or so.

Hey BluEyes383, I’m sorry to hear if you were not receiving all the DNA from the dino you were darting. Could you contact our support team here at support+forums@ludia.com with your support key, so our team can take a look? If you remember the date and time of when that issue occurred, it would be helpful to our team if you included it in your email.

Thanks!