Old Account recovery

I lost my old account about 3 years ago for some odd reason and i would like to see if y’all could help me recover it as soon as possible i really do love your game i played it for a long time and i bought the VIP membership and everything and i don’t want all my progress to disappear for no reason
Plz help me as soon as posible

Were u on an android device or an iphone?

I was in an iphone it was backed up / saved on my facebook but now when i try to login and enter it says that current account logged in on another device or something like that and the progress isnt saved anymore for some reason

Hey Luis_Jimenez, could you contact our support team here at support+forums@ludia.com? Our team would be happy to try and assist you.