On time offer


#1

I dont get it. This is the THIRD time i leveled up my account without any on time offer at all? Am I doing something wrong here?


#2

HeyJonas_Mansson, I’m sorry that you’re not seeing these one time offers, they usually appear when you level up or randomly through normal gameplay. Reach out to our support team at support+forums@ludia with your support key so they can take a closer look at your account.


#3

Thanks for the Quick answer. Not sure IF i should do a new ticket? Already have One ongoing for not recieve VIP even IF the money is paid.

Should i do a new ticket or wait for the other to fix first?


#4

Wait until one of our staff gets back to you before replying because sending in multiple emails before they get a chance to respond might reset your position in the queue.