Dear Ludia and Development Team of DreamWorks Dragons: Titan Uprising,
I would like to request a full refund for all my in-game purchases (valued at $986.54 CAD before tax) for account HIDDEN, Support Key HIDDEN. Purchases were made through Apple App Store. You are more than welcome to delete, close or otherwise inactivate my account after the refund process is complete, and please feel free to contact me to proceed further.
Like I said in some of my other posts, I love the concept of the game and I wouldn’t have dished out close to $1000 if I didn’t like it so much. That said, in light of recent experience with the game and the customer support (or the absence of), I feel deceived and disappointed by the lack of transparency and communication, and I certainly don’t feel that I got any positive utilities out of my purchases, whether it be enjoyment or otherwise. The game is not nearly ready to be launched with the lack of content and proper testing/fine tuning, and the rush to launch it means that the first players to play the game are at risk of being lab rats at their own expense. The situation could easily be turned around if proper customer support and open line of communication is present, but unfortunately it is not.
I am making this request in the form of an open letter in an attempt to raise awareness of the issue and hopefully the development team would do something about the game so that future players would not have to go through what we - all current players of the game - are going through.